The Coventry Safe Haven will be reopening on Monday 14th September. Where possible, please contact the services first before attending for information regarding safely attending the service. Until then we will continue to deliver the service with telephone and helpline support

Phone: Coventry Haven: 07921 876 06507850 901 14607525 990 764 |07483 991 763 |07887 627 524
Email: [email protected]
Opening hours: Monday to Sunday 6pm-11pm
Address: Broad Street Centre, Broad Street, Coventry, CV6 5AX


Are you feeling distressed, frightened, overwhelmed, or that things are too much for you?
Don’t know where to turn to get mental health support?
Are your usual sources of support closed?

The Coventry Safe Haven offers out-of-hours mental health support to anyone aged 18+ in the Coventry area.


Calls and emails will be monitored by staff during Safe Haven opening hours. You may call and leave a message, or send an email, at any other time of day, and these will be picked up and responded to as soon as possible during opening hours. 

What can you expect from us:

This is a walk-in service - there's no need to be referred by your GP or Care Coordinator. The Safe Haven offers a welcoming, safe, comfortable, non-judgmental and non-clinical environment, sometimes known as a 'crisis café'. At the Safe Haven, we will be able to provide information and emotional support if you are in crisis or feel you are heading towards a crisis situation.

You can come just for a cup of tea and a chat, or you can access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them.

We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate mental health support available.

People using the Safe Haven will also be supported by our 24/7 helpline, which offers access to emotional support and information even when the safe Havens are closed.

Who is this service for?

Anyone aged 18 and over can come to the Safe Haven – you don’t need a formal referral or appointment.

Please note: the Safe Haven is not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999.

Please also be mindful that if your behaviour is inappropriate and/or negatively impacting the safety and wellbeing of others using the service, you may be turned away.