Our Crisis Cafes across Leicestershire offer out-of-hours mental health support to anyone aged 18 and over.

Phone: 07816 350 215
Email:  [email protected]
For locations and opening hours please see below                                                            

*Calls and emails will be monitored by staff during opening hours. You may call and leave a message, or send an email, at any other time of day, and these will be responded to during opening hours. 

Aylestone Crisis Cafe - open now West End Crisis Cafe - from Friday 5 August

Open: Mondays, 6pm-11pm

Open: Fridays, 6pm-11pm 

Visit: Aylestone Baptist Church, Lutterworth Road, Leicester, LE2 8PE

Visit: Robert Memorial Hall, 147 Narborough Road, Leicester, LE3 0PD

What can you expect from us?

The crisis cafes offer free mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment.

Our experienced staff teams are available to provide emotional, social and practical support if you are in crisis or feel you are heading toward a crisis situation.

You can come just for a chat, or to access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them.

We offer a walk-in service - there's no need to be referred. We also offer virtual support via telephone and video call.

We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate mental health support available.

People using the service will also be supported by our 24/7 helpline, which offers access to emotional support and information when the service is closed.

Who is this service for?

Anyone aged 18 and over can access the service – you don’t need a formal referral or appointment.

Please note: the crisis cafes are not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999.

Please also be mindful that if your behaviour is inappropriate and/or negatively impacts the safety and wellbeing of others using the service, you may be turned away.