Leanne joined Mental Health Matters as a volunteer in January 2024. Her background in healthcare and her personal experiences with mental health inspired her to volunteer with MHM and use her skills in data analysis to make a meaningful impact.

Leanne’s Contributions to MHM

To date, Leanne has been supporting the Helpline team to improve their use of KPIs. Leanne shares, "Providing the KPI tracking dashboard for the Helpline team has been rewarding as it streamlines a task previously done manually. Hearing that the dashboard is useful is great, hopefully freeing up some staff time to support more people in need."

Growth Through Volunteering

As a shy person, integrating into a new place while working remotely was initially challenging for Leanne. However, with the support of her supervisor, and through Teams meetings, she was introduced to key team members, which made her feel comfortable reaching out to others.

"Volunteering for MHM has helped me gain confidence in my ability to provide useful data analytics to people. Due to some bad past experiences, I sometimes have problems believing in myself. MHM provides a supportive environment and has allowed me to grow in confidence," says Leanne.

Impact and Future Aspirations

Leanne's contributions have greatly benefited the Helpline team by enabling us to complete a more detailed analysis.

Leanne's motivation to continue volunteering with MHM is fuelled by her involvement in new projects, including those directly looking at the outcomes of people we support. She has just started a project with the Talking Therapies team, examining factors that affect recovery rates, which she finds highly rewarding.

"Knowing that the support I can offer might help people who are struggling, however indirectly, keeps me motivated to keep volunteering", Leanne explains.

Advice for Prospective Volunteers

Leanne encourages anyone considering volunteering to give it a go. "The people at MHM are all so friendly and welcoming, it's a great place to help communities. Mental health is so important, so I have found it incredibly rewarding to volunteer with a charity focusing on these issues."

Looking Ahead

We are incredibly grateful to Leanne for her hard work and the positive impact she has made. Thank you, Leanne!

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