Phone: 07890 987 384
Email: sheffield[email protected]
Opening hours: Monday to Friday, 6pm - midnight, Saturday and Sunday, 2pm - midnight
Address: 44 Bank Street, Sheffield, S1 2DS

Our March 2024 service opening hours are listed here.

If you require support, we advise that you telephone the Support Hub for an appointment.

Calls and emails are monitored by staff during opening hours. You may email/leave a message at any other time of day and these will be responded to during opening hours.

How do we offer support: Clients have a choice of how they can receive support from our staff, and this can be either face to face, phone calls, email or video consultation.

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What can you expect from us?

The Sheffield Support Hub offers free mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment.

Our experienced staff team is available to provide emotional, social and practical support if you are in crisis or feel you are heading toward a crisis situation.

You can come just for a chat, or to access one-to-one emotional support from our experienced staff team. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them.

This is a walk-in service - there's no need to be referred. We also offer virtual support via telephone and video call.

We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate support available.

Who is this service for?

Anyone aged 16 and over can come to the Sheffield Support Hub; you don't need a formal referral or appointment.

If you are a professional who would like to make a referral, please download the form here and return it to [email protected].

Please note: Sheffield Support Hub is not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999. Please also be aware that this service is for people within the Sheffield area.

Please also be mindful that if your behaviour is inappropriate and/or negatively impacts the safety and wellbeing of others using the service, you may be turned away.