About us Our Impact 2020/21 "The coronavirus pandemic and associated lockdown measures have presented us, and the nation, with a unique set of challenges and I am incredibly proud of how our organisation has responded. By prioritising the safety of our clients and employees and adapting quickly to the circumstances, we have been able to continue to help those in need of our support". – Jane Hughes, CEO You can download a full copy of our Impact Report 2020/21 or watch our impact animation below.