Our services Crisis support Kent and Medway Safe Havens Are you feeling distressed, frightened, overwhelmed, or that things are too much for you? Don’t know where to turn to get mental health support? Are your usual sources of support closed for the night? Kent and Medway Safe Havens offer out-of-hours mental health support to anyone aged 16+ in the Kent area, from four locations in Canterbury, Medway, Thanet and Maidstone. Please note: clients attending the service must wear a face mask and have a temperature check upon arrival. Alternatively, we offer virtual consultation via video call. Your Safe Haven @ Canterbury Your Safe Haven @ Medway Address: Kent and Medway Safe Haven @ Canterbury, Age UK, The Centre, Castle Row, Canterbury, CT1 2QY Open: 6pm-11pm every day (including weekends and bank holidays). Call: 07876 476 703 or 07483 163 953 Email: [email protected] Address: Kent and Medway Safe Haven @ Medway, Age UK, Mackenney Centre, Woodlands Road, Gillingham, ME7 2BX Open: 6pm-11pm every day (including weekends and bank holidays). Call: 07850 901 151 or 07808 795 036 Email: Medway[email protected] Your Safe Haven @ Thanet Your Safe Haven @ Maidstone Address: Holy Trinity Church, St Mary’s Avenue, Dane Valley, Margate, CT9 3TN Open: 6pm-11pm every day (including weekends and bank holidays). Call: 07850 655 877 Email: [email protected] Address: Mid Kent Mind, 23 College Road, Maidstone, ME15 6YH Open 6pm-11pm every day (including weekends and bank holidays). Call: 07484 061684 Email: [email protected] Calls will be answered by staff during Haven opening hours. You may call and leave a message at any other time of day, and these will be picked up and responded to as soon as possible during opening hours. Emails are monitored during Safe Haven opening hours of 6pm-11pm. What can you expect from us: This is a walk-in service - there's no need to be referred by your GP or Care Coordinator. The Kent and Medway Safe Havens offers four welcoming, safe, comfortable, non-judgmental and non-clinical environments, sometimes known as 'crisis cafes'. At The Havens, we will be able to provide information and emotional support if you are in crisis or feel you are heading towards a crisis situation. Due to COVID-19 restrictions, we are also offering virtual consultation via video call. You can come just for a chat, or you can access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them. We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate mental health support available. People using The Kent and Medway Safe Haven will also be supported by our 24/7 helpline, which offers access to emotional support and information even when The Haven is closed. Who is this service for? Anyone aged 16 and over can come to The Haven locations – you don’t need a formal referral. Please note: The Haven is not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999. Please be mindful that if your behaviour is inappropriate and/or negatively impacting the safety and wellbeing of others using the service, you may be turned away.