Are you feeling distressed, frightened, overwhelmed, or that things are too much for you?
Don’t know where to turn to get mental health support?
Are your usual sources of support closed for the night?

Kent and Medway Safe Havens out-of-hours mental health support to anyone aged 16+ in the Kent area, from four locations in Canterbury, Medway, Thanet and Maidstone:

Currently all Havens are running telephone and helpline only Services.
Please keep checking the website for updates.

Kent and Medway Safe Haven @ Canterbury

Age UK, The Centre, Castle Row, Canterbury, CT1 2QY

Kent and Medway Safe Haven @ Medway

Age UK - Gillingham, Mackenney Centre, Woodlands Road, Gillingham, ME7 2BX

An older man stands, holding a phone to his ear, looking out of a window with his back to the camera.

Address: Kent and Medway Safe Haven @ Canterbury, Age UK, The Centre, Castle Row, Canterbury, CT1 2QY

Open 6pm-11pm every day (including weekends and bank holidays).

Call Kent Safe Haven on 07876 476 703 or 07483 163 953

Email: [email protected]

Address: Kent and Medway Safe Haven @ Medway, Age UK, Mackenney Centre, Woodlands Road, Gillingham, ME7 2BX

Open 6pm-11pm every day (including weekends and bank holidays).

Call Kent Safe Haven on 07850 901 151 or 07808 795 036

Email: Medway[email protected] 

Kent and Medway Safe Haven @ Thanet

Kent and Medway Safe Haven @ Maidstone

Address: TBC

Open 6pm-11pm every day (including weekends and bank holidays).

Call Kent and Medway Safe Haven on 07850 655 877

Email: [email protected]

Address: TBC

Open 6pm-11pm every day (including weekends and bank holidays).

Call Kent and Medway Safe Haven on 07850 655 877

Email: [email protected]

Calls will be answered by staff during Haven opening hours. You may call and leave a message at any other time of day, and these will be picked up and responded to as soon as possible during opening hours.

Emails are monitored during Safe Haven opening hours of 6pm-11pm. 

What can you expect from us:

This is a walk-in service - there's no need to be referred by your GP or Care Coordinator. The Kent and Medway Safe Havens offers four welcoming, safe, comfortable, non-judgmental and non-clinical environments, sometimes known as 'crisis cafes'. At The Havens, we will be able to provide information and emotional support if you are in crisis or feel you are heading towards a crisis situation.

You can come just for a cup of tea and a chat, or you can access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them.

We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate mental health support available.

People using The Kent and Medway Safe Haven will also be supported by our 24/7 helpline, which offers access to emotional support and information even when The Haven is closed.

Who is this service for?

Anyone aged 16 and over can come to The Haven locations – you don’t need a formal referral or appointment.

Please note: The Haven is not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999.

Please also be mindful that if your behaviour is inappropriate and/or negatively impacting the safety and wellbeing of others using the service, you may be turned away.