Find help Crisis support Kent and Medway Safe Havens Our Safe Havens across Kent and Medway offer mental health support to anyone aged 18 and over. For locations and opening hours please see below: *Calls and emails will be monitored by staff during opening hours. You may call and leave a message, or send an email, at any other time of day, and these will be responded to during opening hours. Our locations across Kent and Medway Read more Canterbury Safe Haven Open: Monday-Sunday, 6pm-11pm Address: 22-23 North Lane, Canterbury, Kent, CT2 7EE Visit Service Page Dartford Safe Haven Open: Monday-Sunday, 6pm-11pm Address: 18 Hythe Street, Dartford, DA1 1BX Visit Service Page Folkestone Safe Haven Open: Monday-Friday, 6pm-11pm, Saturday-Sunday, 12pm-11pm Address: 3 Renedezvous Street, Folkestone, CT20 1EY Visit Service Page Gillingham Safe Haven Open: Monday-Sunday, 6pm-11pm Address: The Sunlight Centre, Richmond Rd, Gillingham, ME7 1LX Visit Service Page Maidstone Safe Haven Open: Monday-Sunday, 6pm-11pm Address: Kestrel House, Knightrider Street, Maidstone, Kent, ME15 6LU Visit Service Page Medway Safe Haven Open: Monday-Sunday, 24 hours Address: Medway Maritime Hospital, Windmill Road, Gillingham, ME7 5NY Visit Service Page Ramsgate Safe Haven Open: Monday-Sunday, 6pm-11pm Address: 42 High Street, Ramsgate, CT11 9AG Visit Service Page Thanet Safe Haven Open: Monday-Sunday, 24 hours Address: Thanet Mental Health Unit, 164 Ramsgate Road, Margate, CT9 4BF Visit Service PageTunbridge Wells Safe Haven Open: Monday-Sunday, 6pm-11pm Address: Brains Matter Charity, 3 Culverden Park, Tunbridge Wells, TN4 9QT Visit Service Page What can you expect from us? The Safe Havens offer free mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment. Our experienced staff teams are available to provide emotional, social and practical support if you are in crisis or feel you are heading toward a crisis situation. You can come just for a chat, or to access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them. We offer a walk-in service - there's no need to be referred. We also offer virtual support via telephone and video call. We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate mental health support available. People using the service will also be supported by our 24/7 helpline, which offers access to emotional support and information when the service is closed. Who is this service for? Anyone aged 18 and over can access the service; you don't need a formal referral or appointment. Please note: The Havens are not suitable for people needing urgent medical attention (for example, after self-harm). For urgent medical care please attend your nearest A&E or call 999. Please also be mindful that if your behaviour is inappropriate and/or negatively impacts the safety and wellbeing of others using the service, you may be turned away. Manage Cookie Preferences