Phone: 07850 901 151 or 07808 795 036
Email: [email protected]
Opening hours: 24 hours a day (including weekends and bank holidays).
Address: Medway Maritime Hospital, Windmill Road, Gillingham, ME7 5NY

How do we offer support: Clients have a choice of how they can receive support from our staff, and this can be either face to face, phone calls, email or video consultation.

Professional referral form

Are you feeling distressed, frightened, overwhelmed, or that things are too much for you? Don’t know where to turn to get mental health support? Are your usual sources of support closed for the night?

Medway Safe Haven offers mental health support to anyone aged 18+ in the Kent area.

What can you expect from us:

This is a walk-in service - there's no need to be referred by your GP or Care Coordinator. The Medway Safe Haven offers a welcoming, safe, comfortable, non-judgmental and non-clinical environment, sometimes known as 'crisis cafes'. At The Havens, we will be able to provide information and emotional support if you are in crisis or feel you are heading towards a crisis situation.

You can come just for a chat, or you can access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them.

We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate mental health support available.

Who is this service for?

Anyone aged 18 and over can access the haven; you do not need a formal referral.

Please note: The Haven is not suitable for people needing urgent medical attention (for example, after self-harm). For urgent medical care please attend your nearest A&E or call 999.

Please be mindful that if your behaviour is inappropriate and/or negatively impacting the safety and wellbeing of others using the service, you may be turned away.