Mental Health Matters (MHM) appreciate the generosity of all our supporters. Your donations allow us to work towards achieving our vision: that everyone gets the personalised services and support they need.

MHM is registered with the Fundraising Regulator, which is an independent self-regulatory organisation. We monitor our fundraising activities closely to ensure compliance with our fundraising policy, principles and procedures, and with relevant regulation and legislation. We report on our strategic, operational and financial performance in full compliance with all UK laws and regulations.

We ask that all supporters familiarise themselves with the fundraising practices below. These are intended to ensure our fundraising activity occurs in a way that protects all parties and follows best practice.

If you have any questions, please contact [email protected]


When fundraising for us, we ask that you are respectful to any members of the public that engage with your activity. Please conduct yourself in a way that reflects positively on MHM and our partner services.

We ask that fundraisers clearly state what percentage of funds will go to MHM or whether any of the funds will be used to cover any other associated costs.

MHM cannot take responsibility for any costs or expenses incurred or arising in connection with your fundraising activity.

There may be occasions where we cannot accept a donation, for example, if we feel that accepting it could damage our reputation or independence. If we do reject a donation, we will provide an explanation as to why.

Promotion guidelines

When fundraising for MHM, you are fundraising as an independent supporter. When promoting your fundraising activity, you should refer to it as being in aid of Mental Health Matters, rather than on behalf of Mental Health Matters as this would imply you are doing so as a representative of our organisation.

MHM's logo should not be used on any promotional materials, literature, social media channels or any digital platform, including a website, without prior permission. Please contact [email protected] for approval before printing or publishing any promotional content.

Protecting vulnerable people

An individual who finds it difficult to immediately make an informed decision about the choices offered to them is called a 'vulnerable person'. MHM has an obligation to protect vulnerable people and those in vulnerable circumstances.

A vulnerable person may experience:

  • a diagnosed condition such as a mental health condition or dementia
  • a recent bereavement
  • learning difficulties
  • difficulty understanding the language.

Where it is determined that an individual looking to donate could be considered vulnerable, our staff will refer to MHM's Fundraising and Vulnerable People guidelines.

Ways in which you can donate

MHM gratefully accepts donations via our website's secure payment method. Donations can also be made via accredited fundraising platforms, such as JustGiving.

We also accept donations via bank transfer. If you would prefer to donate in this way, please contact [email protected] for details.

We ask anyone who is looking to donate a sum of more than £5,000 to please contact us directly via [email protected].

MHM does not fundraise via collection tins, door-to-door collections, direct mail, or telephone appeals. MHM are also unfortunately unable to accept cash donations.

Our responsibility to you

MHM does not collect or hold any financial information about our supporters.

All personal information is held in line with the Data Protection Act 2018.

Information about how we use personal data can be found in MHM's Website Privacy Policy, available to view here:

We endeavour to provide regular updates via our website to show how donations are helping us to achieve our mission and vision.

If you have any concerns about our fundraising activity, you can contact us via our fundraising inbox ([email protected]) or follow our complaints procedure.

Thank you for your support.