We are proud to announce that our Support Matters service has been successfully re-accredited by The Helplines Standard for a further three years.

The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. The award recognises services that are consistent, relevant to the needs of stakeholders and effective in what they are trying to achieve.

We are particularly proud to have received feedback that our team demonstrated a strong focus on meeting the needs of our callers. This feedback ties in directly to our organisation’s vision: to ensure that everyone gets the personalised services and support they need.

From the observations undertaken, the assessors also acknowledged that our employee’s commitment to delivering an effective high-quality service was strongly evident.

David Alley, National Support Matters Manager, added: “The Helpline changed systems and adapted its working practices to facilitate home working while managing growth by recruiting and training new staff. This reaccreditation is a superb achievement for all concerned, and I’d like to thank everyone for their hard work and for the support that they provide to our clients every day.”

Please join us in congratulating all our Support Matters employees.