Are you feeling distressed, frightened, overwhelmed, or that things are too much for you?
Don’t know where to turn to get mental health support?
Are your usual sources of support closed for the night?

York Safe Haven offers out-of-hours mental health support to anyone aged 16 or over in York and Selby. 

Phone: 07483 141 310.
Email: [email protected]   
Opening hours: Monday to Friday 6pm-10pm and Saturday-Sunday 2pm -10pm.
Address: 30 Clarence Street, York, YO31 7EW (Opposite the Union Terrace Coach Park, next to York St. John University)

Calls and emails will be monitored by staff during Safe Haven opening hours. You may call and leave a message, or send an email, at any other time of day, and these will be picked up and responded to as soon as possible during opening hours.

What can you expect from us:

This is a walk-in service - there's no need to be referred by your GP or Care Coordinator. The Haven @ 30 Clarence Street offers a welcoming, safe, comfortable, non-judgmental and non-clinical environment. At the Haven, we will be able to provide information and emotional support if you are in crisis or feel you are heading towards a crisis situation.

You can come just for a chat, or you can access one-to-one emotional support from trained mental health professionals. We also offer virtual support via video call. 

We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them. 

We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive Haven to go to, with appropriate mental health support available.

People using The Haven will also be supported by our 24/7 helpline, which offers access to emotional support and information even when The Haven is closed.

Who is this service for?

Anyone aged 16 and over who is experiencing a mental health crisis, is in distress, or their carers, can come to The Haven – you don’t need a formal referral or appointment.

Please note: York Safe Haven is not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999.

Please also be aware that, for the safety and wellbeing of others using the service, York Safe Haven cannot accept people who are very intoxicated, aggressive or abusive.