Referrals and general enquiries: 0300 013 5727
Opening hours: Monday to Friday, 8am - 5pm

What we do:

Mental Health Matters are working in partnership with Worcestershire Health and Care NHS Trust to provide employment related support to individuals who are accessing the NHS Worcestershire Talking Therapies service.

The NHS Worcestershire Talking Therapies service is part of this government initiative to provide easily accessible, evidence based treatments for people experiencing common mental health problems such as anxiety and depression. The aim of the NHS Talking Therapies service is to help people across the county to be able to access psychological therapy and social care support, to help them achieve better psychological health and wellbeing, enabling them to gain or remain in employment and to participate in daily living activities.

We are a team of dedicated Employment Specialists, working alongside the NHS Worcestershire Talking Therapies service helping people who are experiencing mental health problems to achieve their employment goals. We provide personalised support to suit your individual needs. This support includes:

Pre-employment support

  • A personal Employment Advisor acting as one point of contact to plan and monitor your progress towards your job or training goals
  • Supporting you to overcome barriers preventing you from progressing
  • Finding out what support is available externally and signposting where appropriate
  • Help with job searching
  • Support with application forms both paper and online
  • Contacting employers & linking with local supportive employers and presenting yourself confidently and positively
  • In-work benefit calculations
  • CV feedback and creating new CVs with covering letters
  • Developing and improving interview skills
  • Disclosing information to employers including health conditions and criminal convictions where needed
  • Agency awareness - how to utilise recruitment agencies effectively
  • Additional sessions can be formulated specific to individual requirements

"I had nothing but positive experience with my Employment Advisor. They supported me in every way, felt so at ease and confident during our sessions. They have truly helped me grow and supported me back into work. I can’t thank them enough! Thank you from the bottom of my heart!"

In-work support

  • Setting realistic goals whilst off work
  • Support in maintaining existing employment
  • Engaging with employers to design a & graded return to work plan
  • Support to prepare for and attend meetings and reviews in the workplace
  • Advice and support with reasonable adjustment options within the workplace
  • Assistance with Access to Work applications
  • Dispute resolution/mediation/mutually acceptable resolutions
  • Signpost to supporting organisations i.e. ACAS, Citizens Advice Bureau
  • Keeping healthy and productive at work

We can also help plan a range of other activities including:

  • Voluntary work or work experience
  • Training courses
  • Appointments with other agencies for additional specialist support

Who is the service for?

This service is available to people who are currently on the waiting list or receiving treatment from the NHS Worcestershire Talking Therapies service. Whether you are recently out of work or have been unemployed for some time, we can help you to find suitable and sustainable employment. We can also help if you are in work and require support keeping your job.

"Felt at ease from first call, Employment Advisor helped me set clear goals and empowered me to talk with work about my anxiety and support in achieving reasonable adjustments so I can continue in my working life, thank you this service is amazing"

How to access support:

You can refer yourself to the NHS Worcestershire Talking Therapies service in a few different ways, by:

If you are already receiving treatment from NHS Worcestershire Talking Therapies, you can discuss with your therapist whether you would benefit from talking to an Employment Advisor.

You can be referred at any stage of your therapy journey from initial assessment, during and before completion of your therapy (ideally minimum four weeks before discharge).

All referrals come to us directly from Talking Therapies, an Employment Advisor will contact you directly to arrange a 30/45-minute initial assessment of your support needs. We offer confidential telephone and face to face appointments.