We opened our Talking Therapies service in Warrington, in partnership with Cheshire & Wirral NHS Partnership Trust.


Helen Mackay was appointed as CEO, having worked for MHM since 1987!


MHM opened the first 'Payment by Results' (PBR) service in Darlington, and the first 'Any Qualified Provider' (AQP) service in Teesside.


We opened our Talking Therapies service in Northumberland, in partnership with Sunderland Counselling Services and Efficacy. This was also a successful year for our Social Care services in the North-East, with a number of contracts being extended and won across Sunderland and South Tyneside. This covered a wide variety of services from Advocacy, Housing, Advice and Guidance and Mental Health User Voice. In 2015 Julie Haley was appointed as the new Head of Social Care.


In this year we were very proud to secure National Helpline accreditation, while also extending our Helpline offering to Coventry and Kent.  After a successful partnership bid with Midlands NHS Trust, Making Space and The Wise Group, we were part of the launch of a community based service in Staffordshire.

MHM also secured a Positive Practice in Mental Health award in recognition for our evidence-based successful partnership working


2017 was an exciting year for MHM, with our social care services expanding even more.  We retained contracts in Stockton and Hartlepool and we were successful in moving into new areas across the Midlands and Leicestershire delivering community-based support. This year we also secured our York Haven service, commissioned by and in partnership with Tees Esk and Wear Valley NHS Foundation Trust, which continues to go from strength to strength supporting those most at need in York.

Funding from the Department of Work and Pensions was released to support IAPT services nationally to deliver employment support. MHM were successful in securing some of this funding and expanding into Hertfordshire to work alongside the IAPT team there to deliver an integrated service.

Our Helpline also expanded, delivering our first specialist service for veterans in partnership with Coventry & Warwickshire NHS Partnership Trust, Walking with the Wounded, Lincolnshire NHS Partnership Foundation Trust and North Essex NHS.  In addition, our helpline began supporting crisis and recovery teams in Gloucestershire and across the midlands.


2018 started at an amazing pace in Social Care, as we expanded our provision of Employment Advisors within the Coventry and Warwickshire, Worcestershire and Oxfordshire IAPT services. These services were commissioned as part of a joint drive by the Departments of Work & Pensions and Health to ensure that there is sufficient capacity to provide fully integrated therapy and support for people accessing IAPT services. We also secured funding to deliver the 'Make Your Move' employment support scheme across Northumberland, Newcastle, South Tyneside, AND Sunderland!

In June, MHM re-branded, with fresh logos and marketing materials. The aim of this re-brand was to ensure that people are able to recognise our services at a glance wherever they are, and make it clear what we do and what our values are. This rebrand made the three key strands of the support we provide clear – services in the community, talking therapies and wrap-around helpline support – while visually linking them all back to MHM.

We also launched a new supported housing service in Middlesbrough, which opened on the 1st June. This service was run by MHM back in the 1990s, and was also the first base of our helpline service, so we were very excited to be delivering services there once again!

In October, after several months of consultation and workshops, we launched our new and improved website on World Mental Health Day.

Throughout the year the helpline continued to grow, securing several contracts to help Crisis Teams and other NHS teams provide emotional support to their clients out-of-hours.

Our Primary Care team also began a new Waiting List Initiative, utilising our fantastic team of trained staff to help other IAPT services reduce their waiting times and get people the help they need in a timely manner.

We were honoured to receive a special ‘Third Sector Partnership Working’ award from Positive Practice in Mental Health (PPiMH) this year. The award recognised our achievements working in partnership with the NHS to deliver effective mental health support services.


2019 began with a flurry of activity for the Social Care team, to launch three new Crisis Cafes in Devon located in Torquay, Exeter and Barnstaple.

Meanwhile, the Talking Matters Warrington ‘Employment Advisor Wave 2 Trailblazer’ project went live on the 1st of March, working as part of the main IAPT service providing employment advice and support to TMW clients. Shortly after this, in April, we became the prime providers of the Talking Matters Warrington IAPT service, sub-contracting to Making Space and St Joseph’s Family Centre.

In October, our Support Matters service was recognised with the Positive Practice in Mental Health (PPiMH) Specialist Mental Health Rehabilitation (NHS England) award.