Phone: 01925 401 720 (Mon-Thurs 9am-5pm, Fri 9am-4:30pm)
Fax: 01925 401 729
Address: 51 Bewsey Street, Warrington, Cheshire, WA2 7JQ
(Postal address: Ribban Court, 20 Dallam Lane, Warrington, Cheshire, WA2 7NG)
Opening hours: Monday – Thursday 8am – 7:30pm, Friday 8am – 4:30pm (excluding Bank Holidays)
Download a referral form


Welcome to Talking Matters Warrington, which is part of the national Improving Access to Psychological Therapies (IAPT) programme.

What we do:

One in four people will experience a mental health difficulty at some point in their life. IAPT was introduced as a way in which people could access Talking Therapies as close to their home or place of work as possible.

Talking Matters Warrington is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder.

The service is staffed by a team of highly skilled mental health professionals such as Mental Health Nurses, Psychological Wellbeing Practitioners and Therapists and specialists in Cognitive Behaviour Therapy (CBT) Eye Movement Desensitisation Reprocessing (EMDR), Dialectical Behaviour Therapy (DBT) and Acceptance and Commitment Therapy (ACT).

Read about the different interventions we offer
Read more

IAPT services seek to use the least intrusive method of care possible to treat people. This is called 'stepped care'. The clinician delivering your treatment will explain to you what choices are available and why they are considered suitable for you. Our service is non-judgemental, and we’ll offer you as many treatment options as possible to help you decide what works best for you. 

Psychological Treatment Workshops: these sessions are interactive between you and one of our therapists. They are designed to present information about mental health difficulties and some of the things you can do to manage your problems effectively.

Guided Self Help: these sessions are designed to help you access good quality information about the problems you are experiencing. You will have regular appointments with one of our therapists who will help you to design your own treatment package.

Cognitive Behaviour Therapy (CBT): this is a time limited talking therapy focused on how you feel right now. It can help you to understand how your thoughts feelings and actions may be linked to your problems and can help to identify the changes which could be made to improve your mood. Computerised Cognitive Behavioural Therapy (CCBT): an online programme delivered by a partner organisation, Making Space. You will be assisted by a Support Worker to develop your own treatment plan. You can read more about CBT here.

Signposting: We have developed strong links with a range of organisations who provide services we do not offer, such as help with anger and bereavement counselling. 

Talking Matters Warrington is also a Single Point of Access for other mental health services and agencies in Warrington, including counselling and computerised Cognitive Behavioural Therapy.  

Who is this service for?

If you are aged 16 & over, are registered with a Warrington GP and are experiencing a mental health difficulty which is affecting your daily living, employment or health Talking Matters Warrington may be of benefit to you.

How do I access the service?

You can self-refer to the service by calling 01925 401 720, or downloading the self-referral form and sending your completed form to our postal address above.
Following your referral please allow 2 working days, then ring us on 01925 401720 to book an initial appointment. (Postal referrals take 3 working days to be processed.)

(Please note, if we do not hear from you within 14 days of referral you may be discharged and need to be referred again.)

You will be asked some standard questions which will enable us to monitor your progress and continuously improve the services we offer. When you've made a referral you’ll be offered the next available telephone assessment appointment. You will be assessed over the phone by one of our CBT Therapists, Psychological Wellbeing Practitioners or Registered Mental Health Nurses, and the appointment is likely to last up to 45 minutes. This will help us understand the problems you have been experiencing and your goals for recovery.

We also run drop-in sessions every Monday afternoon 1pm - 4pm (except Bank Holidays) at our main office at 51 Bewsey Street, where you can talk to a therapist to get more information about our services, self-refer for support, and pick up useful self-help materials and resources.
(Please be aware that these sessions are not accessible via a lift. If you require a lift, please contact the service on 01925 401720 for an alternative address.)

If you've got more questions about the service, take a look at our FAQs page to learn more. 

MHM are committed to ensuring that any personal data we receive or collect is used fairly and lawfully, safeguarded, and processed in accordance with applicable data protection law. You can click here to read about our Data Protection policy and access a full copy of our Client Privacy Notice.